Lake Michigan Credit Union - Grand Rapids Branch
Contact Information
1820 Leonard NE
Grand Rapids, MI 49505
(616) 242-9790
About This Branch
| Established: 1933 |
Business Hours
| Monday | 9:00am - 5:30pm |
|---|---|
| Tuesday | 9:00am - 5:30pm |
| Wednesday | 9:00am - 5:30pm |
| Thursday | 9:00am - 5:30pm |
| Friday | 9:00am - 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
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- Map & Directions
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- Ratings & Reviews
Institution Rating: 4.0/ 10
Branch Rating: 1.0/ 10
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Recent Reviews
Horrible Customer Service here!
I am writing to express my extreme displeasure with Lake Michigan Credit Union today. On Saturday March 28th, I deposited a refund check from the college that I am attending that totaled around $9900. I went through the drive through on the Leonard St location here in Grand Rapids. The teller that served me was extremely rude and nasty. Upon receiving the check, she nastily stated that she was putting a hold on the check and I could not have my funds. When I asked why she said harshly “It’s policy, and it will be April 6th before you can access this.” When I asked why this would be she said that there was a five day hold. I then pointed out to her that this was not five days, and she snapped back, “ I said FIVE BUSINESS DAYS.” Well, no she didn’t, but that is not the case. At this point I was already angry at having my funds held as well as her mistreatment. Upon leaving the branch, I immediately called the call center. I spoke with a couple of different females, none of whom I was able to get the names of unfortunately. One finally called me back around 1 PM. She stated that she had attempted to call Nevada, where the bank was, in order to get the check cleared, but that they were closed. She assured me that she would call again on Monday morning, see if they could get the check cleared and she would call me back. She never did. I then called the customer service hotline this morning and they basically also refused to help me. They kept telling me that I would need to talk to “Dorothy” at the branch who ran the check through, and I politely stated that I did not want her helping me any further because of how rude she was. They then said they would need to get the branch manager, at which time I waited on hold for quite some time and then was eventually hung up on.